Careers
CB Station is a vertically integrated company based out of Atlanta, Georgia that specializes in manufacturing high quality blanks that can be customized in a number of ways, including monogramming, screen printing and more.
Our core strengths are in the production and personalization of heavyweight canvas bags, fashionable accessories, organizational storages, and luxurious 100% cotton towels.
We appreciate the time and effort that all applicants take during the application process for available positions with CB Station, however, only candidates that are chosen for an interview will be notified by phone and/or email. Thank you for your interest in joining our team!
Current Opening
Customer Support
Customer Representative
Customer Representative
Location:Lawrenceville,GA,United States full time
Customer Support
Customer Representative
Location:Lawrenceville,GA,United States-full time
Roles & Responsibilities:
- Manage descent amount of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Skills:
- Proven customer support experience or experience as a client service representative.
- Dependability.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and QuickBooks.
- Responsiveness.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Graduates.
Qualification:
- Associate (Preferred).
